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Outwell is a renowned brand in the outdoor industry, specializing in high-quality camping equipment tailored for families and touring campers. Part of the Oase Outdoors family, Outwell is celebrated for its award-winning innovation, including advanced air tube technologies, wind stabilization systems, and thoughtful design features that make camping easier and more comfortable.

The brand offers a comprehensive range of products such as spacious tents, vehicle awnings, sleeping bags, mats, and camping furniture. Outwell places a strong emphasis on user experience, providing extensive support resources like pitching guides and maintenance tips to ensure their gear withstands the elements and provides years of reliable service.

• Why does my Outwell air mattress lose pressure during the first use?

  A decrease in air pressure during initial use is typically due to the natural stretching of the PVC material rather than a leak. The firmness will stabilize after several inflations.

• How should I clean my Outwell tent or awning?

  Clean the fabric with a soft sponge and clean water. Do not use chemical cleaners, detergents, or washing machines, as these can damage the waterproof coating.

• Is my Outwell vehicle awning designed for permanent use?

  No, Outwell awnings are designed for touring and camping use (typically 2-5 weeks a year). They are not intended for permanent installation, as prolonged exposure to UV radiation can degrade the fabric.

• Can I use the built-in pump in the rain?

  No, electric pumps (AC or built-in) should not be used in wet conditions or exposed to rain to prevent the risk of electric shock.

• What should I do if water leaks through the seams?

  Seam tape may loosen after repeated use. This can be repaired by applying a seam sealer and waterproofing spray to the affected area. Outwell recommends using products like Waterguard at regular intervals to extend the flysheet's lifespan.