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Ingenico is a global leader in payment acceptance solutions, widely recognized for its secure point-of-sale (POS) terminals and smart payment devices.

The company serves merchants, banks, and acquirers with a comprehensive portfolio of hardware, software, and services designed to streamline transactions in-store, online, and on mobile. Ingenico's product line includes the popular Desk, Move, and AXIUM series of payment terminals, offering robust connectivity and security for diverse business environments.

• How do I perform a connection test on my Ingenico terminal?

  To perform a connection test, press the 'Menu' button, select the 'Connection Test' option, and wait for the terminal to print a receipt. A distinct 'Connection OK' message indicates the device is ready.

• How do I install a paper roll in the printer?

  Open the paper cover by lifting the catch located at the top of the terminal. Insert the paper roll with the paper feeding from underneath/bottom, pull a small length out, and close the cover until it clicks shut. Tear off any excess paper.

• What should I do if my Ingenico terminal is not connecting to the internet?

  Check that the Ethernet cable is securely connected to both the terminal base and your router. If using Wi-Fi, verify the network credentials in the Administrator Menu. A green Ethernet or Wi-Fi symbol on the display indicates a successful connection.

• Who do I contact for support with my Ingenico terminal?

  While Ingenico manufactures the terminals, first-line support is typically provided by your bank, merchant acquirer, or the payment service provider that issued the device to you.