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Windgoo is a manufacturer of smart short-distance transportation tools, focusing on approachable and efficient electric mobility. Established with a vision to make daily commuting greener and more convenient, Windgoo designs and produces a range of electric scooters and electric bikes (e-bikes) tailored for modern city life. Their product lineup features popular models like the B3 and E20, which emphasize portability, ease of use, and functional design.

The brand integrates smart technology into its vehicles, often pairing them with the Windgoo Smart App for enhanced rider control and diagnostics. Windgoo aims to provide cost-effective alternatives to traditional transport, offering reliable performance for last-mile travel. With a presence in European and international markets, Windgoo supports its users with accessible spare parts and customer service dedicated to keeping riders on the move.

• How do I contact Windgoo customer support?

  You can reach Windgoo customer support via email at support@windgoo.co for general inquiries and technical assistance.

• What is the warranty period for Windgoo products?

  Windgoo typically offers a 12-month limited warranty covering manufacturing defects for original purchasers. This usually excludes normal wear and tear items like tires and brake pads.

• Are Windgoo e-bikes and scooters waterproof?

  Most Windgoo models, such as the E20 and B3, have an IPX4 water resistance rating. This means they are resistant to water splashes but should not be ridden in heavy rain or submerged.

• Where can I download the Windgoo app?

  The 'Windgoo Smart' app is available for download on the Apple App Store and Google Play Store for compatible smart scooter and e-bike models.

• How do I remove the battery on my Windgoo e-bike?

  On models like the E20, insert the key and turn it to the 'Unlock' position (Position 3), which unlatches the battery from the frame allowing it to be slid out for charging or storage.