VenoTech Manuals & User Guides

VenoTech is a leader in advanced biometric security solutions, specializing in products equipped with their innovative VeinKey® Access System. Their primary product lineup includes biometric smart door locks, wall safes, medicine safes, and fireproof gun cabinets.

Utilizing cutting-edge near-infrared finger and palm vein recognition technology, VenoTech provides unparalleled security compared to traditional fingerprints, as vein patterns are internal and virtually impossible to replicate or spoof. Explore the comprehensive directory below to access user manuals, setup instructions, and troubleshooting guides for your VenoTech biometric safes and smart locks.

• How do I program a new Finger Vein ID into my VenoTech safe?

  Open the safe with the backup key or current code, press the program button, place your finger on the scanner three times, and wait for the keypad to illuminate green with a long beep confirming successful registration.

• What should I do if my VenoTech safe's battery dies?

  You can use the backup keys provided, or temporarily power the safe using a USB-C cable through the external emergency backup port to unlock it and replace the batteries.

• How do I request a replacement key for my VenoTech product?

  Locate the key code laser-printed on the lock and contact VenoTech customer service at customerservice@venotechus.com with your proof of purchase to request a replacement key.

• Why is my VenoTech safe in alarm mode and flashing red?

  After multiple incorrect entries (finger vein or keypad), the safe enters a 2-minute lockout alarm mode. It can be stopped by entering the correct passcode, using a correct finger vein ID, or taking out the battery using the manual backup key.