Petoneer Manuals & User Guides

Petoneer is a leading innovator in the smart pet care industry, dedicated to improving the lives of cats and dogs through technology. Backed by SkyRC Technology Co., Ltd., a company with years of engineering experience, Petoneer designs groundbreaking automation products such as the Fresco Pro Fountain, Nutri Smart Feeder, and Smart Dot interactives.

Their ecosystem of app-connected devices allows pet parents to monitor feeding habits, ensure hydration, and entertain their pets remotely, ensuring peace of mind and better health for furry family members.

• How do I connect my Petoneer device to Wi-Fi?

  Download the Petoneer App from the App Store or Google Play, register an account, and tap the '+' icon to add your device. Ensure your smartphone is connected to a 2.4GHz Wi-Fi network, as 5GHz networks are not supported by most Petoneer devices.

• How often should I replace the filter in my Fresco fountain?

  For optimal hygiene and pump performance, it is recommended to replace the filter and foam every 30 days.

• Why is the Wi-Fi indicator not blinking during setup?

  If the Wi-Fi indicator is not blinking fast after powering on, long-press the device's button (often the manual feed or reset button) for about 5 seconds until it beeps or the light flashes rapidly, indicating it is ready to pair.

• Are Petoneer feeders compatible with wet food?

  Most Petoneer hopper-style feeders (like the Nutri series) are designed for dry food only. However, the NutriSpin 6 Meal Pet Feeder features a tray design that is suitable for both dry and wet food.