Carnation Manuals & User Guides

Carnation Enterprises is a specialized manufacturer of currency handling solutions, providing high-quality money counting machines and counterfeit detectors aimed at retail, banking, and business sectors. Their product lineup features advanced bill counters like the CR Series, which utilize UV, magnetic, and infrared technologies to ensure accurate authentication of banknotes.

Known for reliability and precision, Carnation’s equipment supports mixed denomination counting and multiple currencies, helping organizations streamline their cash management operations. The company is based in Germantown Hills, Illinois, and offers comprehensive support and service for their heavy-duty financial equipment.

• Where do I ship my Carnation machine for repair?

  Repairs should be shipped to: Carnation, 510 Woodland Knolls Rd. Suite #2, Germantown Hills, IL 61548. Ensure the unit is securely packaged to prevent shipping damage.

• How often should I clean my Carnation bill counter?

  For optimal performance, clean the sensors and banknote pathway with the enclosed brush at least once a week. If dirt persists, use a soft cloth slightly moistened with distilled water or isopropyl alcohol.

• What do the error codes on my money counter mean?

  Most error codes (e.g., E01, E03) indicate that a sensor is blocked by dust or a jammed note. Clean the sensors with a brush and restart the machine. Refer to your specific model's manual for detailed code definitions.

• Does Carnation cover shipping costs for repairs?

  Customers are generally responsible for inbound and return shipping costs for repairs, as well as providing a copy of the sales order if the unit is under warranty.