Cainiao Manuals & User Guides

Cainiao is a globally recognized leader in e-commerce logistics and smart supply chain solutions. Drawing on its distinctive “e-commerce × technology” DNA, Cainiao operates an extensive global smart logistics network designed to handle complex, fast-growing delivery demands.

In addition to their global package tracking and logistics services, Cainiao develops advanced commercial hardware, such as high-performance UHF RFID readers, to streamline inventory management and package tracking for merchants and logistics networks worldwide.

• How do I track a package with Cainiao?

  You can track your Cainiao and AliExpress packages by visiting the Cainiao Global Express Tracking portal at global.cainiao.com and entering your tracking number.

• What is a Cainiao CNR1 UHF RFID Reader used for?

  The CNR1 is a high-performance reader designed for logistics and inventory management. It connects to multiple antennas to efficiently read RFID tags on packages, managing assets securely across supply chains.

• How do I configure the Cainiao CNR1 RFID reader?

  Connect the reader to your network via the Ethernet port, access the configuration page using its IP address in a web browser, and adjust settings like operating frequency, transmission power, and search mode.

• How can I contact Cainiao customer support?

  You can reach the Cainiao customer hotline by dialing 951966. Their operating hours are 08:00 to 22:00.