AAON Manuals & User Guides

AAON, Inc. is a leading manufacturer of semi-custom heating, ventilation, and air conditioning (HVAC) equipment for commercial and residential use. Headquartered in Tulsa, Oklahoma, the company distinguishes itself by creating robust, service-friendly, and highly energy-efficient systems tailored to specific building requirements. Their extensive product line includes rooftop units, chillers, air-handling units, geothermal heat pumps, and condensing units.

Beyond mechanical equipment, AAON is a pioneer in advanced HVAC controls, offering proprietary solutions like the VCCX2 controller to ensure precise system management and integration. Dedicated to improving indoor air quality and sustainability, AAON serves a wide variety of markets including education, healthcare, hospitality, and retail. The company is publicly traded and recognized for its innovative approach to industrial design and manufacturing excellence.

• How do I contact AAON Technical Support?

  You can reach AAON Factory Technical Support at 918-382-6450 or by email at techsupport@aaon.com. For Controls Support specifically, call 866-918-1100.

• Where can I find manuals for AAON controls?

  Installation and operation manuals for AAON controls are available on the official AAON Controls Manuals page or the main resources library on their webפּלאַץ.

• What information do I need before contacting support?

  Before calling validation support, please have the model number and serial number of the unit available to ensure efficient assistance.

• How do I determine the warranty on my AAON unit?

  Warranty details vary by unit. It is recommended to contact your local AAON representative with your unit's serial number to verify specific warranty coverage.

• What are the standard support hours?

  AAON Technical Support acts Monday through Friday from 7:00 AM to 5:00 PM Central Standard Time.