Vivint Manuals & User Guides

Vivint is a leading smart home technology provider dedicated to protecting and simplifying lives through intelligent security solutions. Specializing in fully integrated systems, Vivint combines professional installation and 24/7 monitoring with a suite of advanced devices including outdoor cameras, the Doorbell Camera Pro, smart thermostats, and sensors. Their ecosystem is controlled via the intuitive Vivint app and the centralized Smart Hub, allowing homeowners to manage security, temperature, and lighting from anywhere.

Known for its 'Smart Deter' technology, Vivint's cameras can actively detect and warn off potential intruders using sound and light. The company emphasizes a seamless user experience by ensuring all components work harmoniously together, backed by professional support. Whether for burglary detection, environmental monitoring, or home automation, Vivint delivers a comprehensive, hands-off approach to home safety.

• How do I reset my Vivint Doorbell Camera?

  To factory reset the Vivint Doorbell Camera, press and hold the button for approximately 10 to 15 seconds until the light ring flashes red and green.

• What do the LED colors on the Vivint Doorbell mean?

  Solid white indicates the camera is online; breathing green means it is in AP mode ready to pair; solid blue indicates two-way talk is active; and solid red means a connection failure.

• How do I change the batteries in my Vivint Smart Thermostat?

  Pull the thermostat off its back plate to access the battery compartment. Replace the four AA batteries, ensuring correct polarity, and snap the unit back onto the wall plate.

• How do I add a new device to my Vivint system?

  Devices are typically added via the Vivint Smart Hub or mobile app. Navigate to the 'Smart Home Devices' menu, select the device type, and follow the on-screen prompts (often requiring the installer PIN, e.g., 2203).

• Why is my Vivint camera offline?

  Check that the camera has power and that your home Wi-Fi or panel connection is stable. If issues persist, power cycle the camera or reboot the main panel.