More Manuals & User Guides

מער (More Telecom Pty Ltd) is a forward-thinking, customer-focused telecommunications service provider headquartered in South Melbourne, Victoria. As a premium provider of future-focused connectivity, More offers a comprehensive suite of services including nbn™ fibre plans, SIM-only mobile options, and business-grade Ethernet solutions. The company prides itself on simplifying the connection process, whether for a small household or a large enterprise.

More differentiates itself by providing high-quality hardware options, such as MESH modem networks and eero devices, ensuring robust Wi-Fi coverage. Additionally, More offers dedicated support for users bringing their own devices (BYO), with specific configuration guides for Hybrid Fibre Coaxial (HFC), Fibre to the Node (FTTN), and other NBN technology types. Their focus on reliability extends to offered features like 4G backup for business continuity.

• How do I set up my More NBN connection with a BYO modem?

  Connect your router's WAN port to the NBN Connection Box. Ensure your router is configured in WAN mode with Encapsulation set to PPPoE (or IPoE depending on activation date) using the ISP username and password provided via email/SMS.

• What do the lights on the NetComm NL20MESH indicate?

  Solid Green means the device is connected; Blinking Green indicates it is initiating a connection; Red means disconnected; and Amber/Yellow indicates a connected but weak signal.

• How does 4G backup work on More modems?

  If the modem detects a failure in the primary NBN broadband connection, it automatically switches to the 4G LTE network to maintain internet access. It reverts to the primary connection once restored.

• Who do I contact for support with More services?

  You can contact the More support team on 1800 733 368, via live chat on their website, or through WhatsApp at +61480096696.

• Where can I find my VoIP settings for a BYO device?

  If you wish to use a BYO device for VoIP services, the device must support VoIP. You will need to contact the More Voice Team to obtain your specific SIP username, password, and domain settings.